Privacy Policy

This Privacy Policy explains how Fluent Pathways handles personal data in connection with its website, course inquiries, small-group language courses, online consultations, and related administration. It applies to users in Japan and to information processed in the course of providing classroom study in Osaka City and online lessons.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, attendance information, payment-related records, communication content, progress review notes, and technical data from website and online lesson use. Where needed for course administration, we may also process device and connection information used to support online sessions.

The categories collected depend on inquiry, enrolment, and lesson use.

How We Collect Data

We receive data from users when they submit an inquiry, complete level screening, arrange a group timetable, confirm course terms, enrol, or communicate with us by phone, email, contact form, or online consultation. We also generate limited records from lesson attendance, progress summaries, and website or platform interactions needed to operate the service.

Some information is provided directly, while some is created during service use.

Cookies We Use

We may use essential cookies for site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. If online lesson tools rely on third-party services, those services may place their own cookies or similar technologies subject to their own settings and policies.

Cookie use is limited to common operational and measurement purposes.

Cookie Controls

We use standard cookie controls to support site operation, basic analytics, and session management. Users can usually block or delete cookies through browser settings, and some browser or device features may also limit tracking technologies. If cookies are disabled, parts of the site may not function as intended.

Browser settings and similar tools can limit non-essential cookies.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, screen starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, deliver scheduled group lessons and guided practice, prepare progress summaries, process payments, maintain records, operate the website, support online sessions, and meet legal, accounting, and security obligations. We may also use limited data to improve service coordination and communication.

Processing is limited to service delivery, administration, and compliance.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and record management. These parties are expected to handle information only for the services they provide to us and to use appropriate confidentiality and security measures.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court process, lawful requests from public authorities, or to protect rights, safety, or security. We may also share information to address fraud, misuse, or other unlawful activity where permitted by law.

Legal disclosure is limited to what is necessary in the circumstances.

Contact Information

Privacy email

feedback@dunemoonstring.digital

Privacy phone

+81 90-1538-7480

Postal address

高殿6丁目 14-45, 大阪市, 大阪府, JP, 535-0031

Privacy contact

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Some records may need to be kept where the law requires it or where they are necessary for course administration or payment handling.

Available rights depend on the nature of the data and the reason it is held.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for clarification before responding, and we may decline a request where the law permits or requires us to do so.

Requests are reviewed before action is taken to protect account and record integrity.

Data Retention

We retain personal data for as long as needed to manage inquiries, enrolment, lessons, payments, progress reviews, dispute handling, and legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or otherwise restrict it in a practical and secure manner.

Records are kept only for the period needed for the stated purpose or legal duty.

Policy Updates

If we make material changes, we will post the updated policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We may revise this policy when our practices, services, or legal obligations change.